Last Updated: May 15, 2024

We hope you love your purchase from knroll.com. If you are not completely satisfied with your purchase, please review our return policy below:

1. Return Period:
   • You have 30 calendar days to return an item from the date you received it.
2. Eligibility for Returns:
   • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
   • Several types of goods are exempt from being returned, including perishable goods, custom products, and personal care items.
3. Return Process:
   • To initiate a return, please contact us at [email protected] with your order number and details about the product you wish to return.
   • We will provide you with instructions on how to return your item.
4. Refunds:
   • Once we receive your item, we will inspect it and notify you of the status of your refund.
   • If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
5. Return Shipping:
   • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
   • If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Exchanges:
   • If you need to exchange an item, please contact us at [email protected] for further instructions.

If you have any questions about our shipping or return policies, please contact us at [email protected].